Services
At JiAi Intelligent Technology, we offer a full spectrum of services to support your wearable technology needs. From concept to delivery, our comprehensive solutions ensure efficient, reliable, and high-quality results for our clients.
After-Sales Support
At JiAi, we believe after-sales service is just as important as product quality.
As a professional OEM/ODM manufacturer focused on senior smart wearables, we provide dedicated technical support, continuous firmware maintenance, and responsive communication to help our partners succeed in their local markets.
From initial deployment to long-term product lifecycle management, our engineering and international support teams work closely with clients to ensure stable operation, fast issue resolution, and continuous product optimization.
What We Support
Technical Troubleshooting
Our experienced hardware and software engineers provide fast diagnosis and technical assistance for:
- Device activation & network configuration
- APP/platform connection issues
- GPS/LBS/Wi-Fi positioning abnormalities
- Voice call & SOS troubleshooting
- Sensor calibration and health data issues
- Firmware and OTA-related problems
- API and protocol integration support
Firmware & OTA Maintenance
We provide continuous firmware optimization and OTA upgrade support to ensure devices remain stable, secure, and compatible with evolving market requirements.
Support includes:
- Firmware bug fixing
- OTA remote updates
- Feature optimization
- Carrier/network compatibility adjustments
- System stability improvement
- Customized firmware maintenance for ODM projects
Dedicated Account & Engineering Support
Every client is supported by both:
- A dedicated sales/account manager
- Professional technical engineers
This dual-support structure ensures efficient communication between commercial and technical teams, helping customers receive quick and accurate responses throughout the cooperation process.
Warranty & Replacement Service
We offer standardized warranty procedures and replacement support to minimize operational disruption for our partners.
Our service includes:
- Product warranty management
- DOA (Dead on Arrival) handling
- Spare parts support
- Repair guidance
- Batch issue analysis
- Replacement solutions for qualified cases
Training & Documentation
To help distributors, healthcare solution providers, and platform operators quickly launch projects, we provide comprehensive support materials including:
- User manuals
- Technical documentation
- API integration documents
- Platform operation guides
- Product training materials
- Remote online training sessions
Global Communication Support
Our international trade team maintains efficient communication with overseas clients across different time zones.
We provide:
- Fast email response
- Online meeting support
- Remote troubleshooting assistance
- Project follow-up management
- Long-term customer relationship maintenance
