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Frequently Asked Questions
Have questions? We have answers! Browse through the most common inquiries about our products, services, and processes.
General Information
Q.What is the app used in your products?
Q.What platform do you provide for device management?
Q.Are you the original manufacturer?
Q.What is your company’s main focus?
Product Features and Customization
Q.Can your products be customized?
Q.What positioning methods do your devices use?
Q.Can I add SOS numbers to the device?
Q.Are functional customizations possible?
Certifications and Technical Information
Q.Are your products certified for CE, FCC, and RCM compliance?
Q.Can you share certification reports for your products?
Q.What chipset/module do you use for global markets?
Q.What versions of the watch are available?
Battery Life and Connectivity
Q.What is the typical battery life?
Q.Does the L16PRO support WiFi data transmission?
Ordering and Delivery
Q.What are your delivery timelines?
Q.Can I visit your factory?
Applications and Integration
Q.In what industries are your products mainly used?
Q.How do you support server integration?
Q.Do you offer a complete list of SMS commands?
Q.Are you a true manufacturer or a third-party reseller?
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